We offer a 24hrs money-back guarantee on all purchases made through the Reliance Diabetes website.
To initiate a refund, customers must contact our customer service team within 24hrs of receiving the product.
Refunds will be issued in the original form of payment and may take up to 7-10 business days to process.
Customers are responsible for covering the cost of return shipping unless the product is damaged or defective upon receipt.
Refunds will only be provided for products that are returned in their original packaging and condition.

Contact our Customer Service team within 24hrs of receiving your order to initiate a return request. You can reach us via email at reliancediabetes@gmail.com.
Provide your order number and details about the itemsyou wish to return.
Our Customer Service team will provide you with a return authorization number and instructions for returning the item.
Pack the item(s) securely in the original packaging, including all accessories and documentation.
Clearly mark the RA number on the outside of the package.
Ship the item back to us using a trackable shipping method of your choice.
Once we receive the returned item, we will inspect them and process your refund within 5-7 business days.